Product description

Why does the scale only detect weight?

Please ensure you have created and selected your personal profile in the RENPHO Health App and that Bluetooth is connected during measurement.

Why does the scale only detect weight and BMI?

1. Ensure your feet are dry and bare and remove thick clothing.

2. Stand and keep still on the scale for about 10 seconds to finish the measuring process.

If still not available, try applying a little moisturizer to your feet and measure again.

Why are results different from my old body fat scale?

Our 8-electrode scale uses advanced Dual-Frequency BIA for full-body analysis, which is more accurate than lower-body-only estimates from 4-electrode scales. For tracking trends, consistency with one scale is key.

Why are my measurements inaccurate?

1. Measure at the same time daily.

2. Wait for the scale display to show “0.0”before stepping on. Stand barefoot and still until the reading is complete.

3. Avoid measuring right after exercise, showers, or large meals.

Why does the sound turn back on by default?

Pressing the Reset button will restore all factory defaults, including the sound settings. Please avoid pressing it unless necessary.

From the brand