Product description

What should I do if I find that the water is not coming out?

Try to unplug the adapter from the power outlet and plug it back in.

How to perform daily cleaning and maintenance?

Disassemble and clean the pump every 2 weeks. Use scissors/tweezers to remove the rotor, then brush it thoroughly. Replace the filter and sponge, and refresh the water in the fountain.

Are there any cleaning recommendations before first time use?

To ensure better use, we recommend that you rinse thoroughly with running water before first time use.

What is the on/off button on the power cord for?

This button only serves to turn the blue light on/off.

Is this pet fountain dishwasher safe?

Yes, and please note that the pump, filter, and sponge parts should be removed.

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Veken is dedicated to bringing our customers premium, high-quality, and functional household products, pet supplies and travel accessories at reasonable prices.

Our vision is to continuously innovate and improve our products based on customer needs as well as current industry trends. Our customer centric approach means customers always come first.