Product description

Complimentary Doorbell Receiver for Enhanced Alertness

1. The video doorbell isn’t connecting to the network.

(1) It only supports 2.4GHz Wi-Fi, so connect your device to a 2.4GHz network.

(2) Double-check your Wi-Fi name and password for accuracy.

(3) Ensure the doorbell is within 33 feet (10 meters) of the Wi-Fi router.

2. Is this doorbell camera compatible with 5GHz Wi-Fi networks?

No, it only connects to 2.4GHz Wi-Fi. Please make sure your Wi-Fi setup includes a separate 2.4GHz network for optimal connection.

3. For how long can the doorbell camera run on a fully charged battery?

On average, the doorbell camera's battery lasts between 4 to 6 weeks per charge, but this duration changes depending on recording frequency. More recordings lead to faster battery depletion, especially if you often use the Live View feature. Regular high usage might require more frequent recharging.

4. Do I need to buy an SD memory card for this doorbell camera?

This doorbell camera doesn't use SD cards; it stores videos in the cloud storage (sold separately).